Offline licenses do not auto-update when you purchase user add-ons or renew your Software Maintenance Agreement (SMA). When subscription terms change:
Log into the local administration interface of Kerio Control (usually https://<your-firewall-ip>:4081 ). Navigate to:
: These errors indicate either:
Click (or "Update license info" if already partially set up).
You cannot simply download a generic license file from your user portal and expect it to work. Kerio Control requires a hardware-bound license. Kerio Control Offline License File
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Once you have the .lic file on a computer that can connect to your Kerio Control interface: Offline licenses do not auto-update when you purchase
The portal validates that the request matches a valid entitlement in your account. It then bakes the license details (user count, subscription expiry, modules like VPN or Web Filter) into a file specifically signed for your hardware ID.
Before we discuss the "how," we must understand the "what." You cannot simply download a generic license file