HSBC offers two types of security devices to generate temporary passcodes for logging in and authorizing transactions. The Digital Secure Key
To confirm it's you, you'll be asked to generate a security code using your existing physical Secure Key and enter it into the app.
For years, HSBC's Secure Key Exclusive has been a staple in the world of online banking security. The small, token-like device has provided an additional layer of protection for customers accessing their accounts online, giving them peace of mind when managing their finances digitally. However, all good things must come to an end, and HSBC has announced that they will be replacing Secure Key Exclusive with a new, more advanced security measure. hsbc replacement secure key exclusive
Request a one-time activation code (OTP) via the app interface.
: The device is misplaced, stolen, or compromised. HSBC offers two types of security devices to
The manufacturing, shipping, and disposal of millions of plastic tokens generates a significant carbon footprint. As HSBC moves toward a digital-first model, eliminating the need for these devices is a critical environmental goal. Customers are encouraged to return old tokens to local branches for sustainable recycling.
Order a replacement device immediately before it completely shuts down. The small, token-like device has provided an additional
: Enter your existing online banking username and password.